thread How do I change my business name in shipping in Payments Troubleshooting

How do I change my business name in shipping

jendarceys — Sun, 21 Sep 2025 11:09:19 GMT

My business name has changed, all updated in square, however will not allow change in shipping, I have followed instructions found about sync website however the UK options only have sync items so I cannot do it this way

The name in shipping is greyed over so I cannot edit it.

Thanks

Re: How do I change my business name in shipping

k_atie — Mon, 13 Mar 2023 17:21:18 GMT

Hey @jendarceys, thank you for your post. Sorry to hear this.

Can you send me a screenshot of where the settings are not allowing you to make business changes, please? I had a look at my test account and was able to change the business name on my end, so it may be a bug on your account.

I'll keep an eye out for your reply!

Re: How do I change my business name in shipping

jendarceys — Mon, 10 Apr 2023 21:21:19 GMT

Hello

apologies for the delay.
please see screen shot, you will see the store name is greyed out

also shop showing I only have the option sync items not sync websites.

Re: How do I change my business name in shipping

Breffni — Tue, 11 Apr 2023 13:48:20 GMT

Hi @jendarceys, just stepping in for Skyler here.

Thanks for the screenshots they are really helpful.

Can you check if Darceys Candles With Jen appears here in your Pick up and Delivery details > location details?

It's likely the two are connected, updating it there should carry over to your Shipping details.

Let me know if that works.

Re: How do I change my business name in shipping

jendarceys — Tue, 11 Apr 2023 18:46:12 GMT

thank you for coming back to me, no it is Jennifer & Co as I have updated it.

Re: How do I change my business name in shipping

Breffni — Wed, 12 Apr 2023 11:03:23 GMT

Thanks for updating it @jendarceys - I've reached out to the Square Online team to see if they can provide us with some insight here, I'll let you know what they come back to us with.

Re: How do I change my business name in shipping

Breffni — Thu, 13 Apr 2023 07:01:26 GMT

Hi @jendarceys, the Square Online put through a resync yesterday evening which should resolve the issue within 24 hours, if you could check this afternoon if it's updated, if not I will need to let them know so that they can take another look at it. Thanks