thread Re: Email customisation for memberships in Payments Troubleshooting

Email customisation for memberships

Justbe11 — Sun, 21 Sep 2025 11:08:07 GMT

Hi, I am creating a membership with 3 different payment points. I can see I can set up subscription payments but is there a way I can customise the emails sent to customers when they purchase? Depending on the level of membership they choose, they will be sent slightly different information, so I was wondering if you can set up an email for each subscription that is sent to customers when they purchase please?

Thank you in advance for your guidance.

Kind regards

Re: Email customisation for memberships

Breffni — Thu, 06 Apr 2023 14:10:56 GMT

Hi @Justbe11 👋 thanks for your post and welcome to the Seller Community.

We have a few different ways to create subscriptions so I just want to ensure we're speaking about the same ones.

I tested this out from the Subscriptions tab within Payments and this is the email I received:

Is this the email you would like to customise? If so, at this time it is not currently possible, unfortunately, it would be a feature request!