thread terminate account in Payments Troubleshooting

terminate account

PizzettaRepubli — Sun, 21 Sep 2025 11:05:22 GMT

How I can terminate my Square account?

Re: terminate account

Breffni — Tue, 25 Apr 2023 09:22:42 GMT

Hi @PizzettaRepubli, I'm sorry to hear that you're leaving us!

You can deactivate your account from Account & Settings > Business information > About my Business.

Feel free to read through this article Best Practices for the Deactivation of Your Square Account to ensure that you've kept copies of all of your records and data.

Also if you have a Square Online site you'll need to make sure you cancel your subscription and unpublish your site.

Let me know if there's anything else I can do.

Re: terminate account

PizzettaRepubli — Tue, 25 Apr 2023 17:29:31 GMT

thank you for being so helpful, but I tried many times today and when I do deactivate account, I always will receive this message: "We’re sorry to see you go."

can you help me?

Re: terminate account

Breffni — Wed, 26 Apr 2023 07:09:04 GMT

Hmm, I'm not sure why it's doing that @PizzettaRepubli - I'd suggest giving our support team a call as they take a look at your account and from our end, they are available on 0800 - 098 8008, 9AM- 5PM.

Let me know if there's anything else I can do.