thread Re: Adding existing Categories to online in Payments Troubleshooting

Adding existing Categories to online

scruffandco — Sun, 21 Sep 2025 11:01:57 GMT

Hi,

So I have lots of existing categories in my inventory (Items> Categories), but when trying to add these to online there are online two options... to create a new one or a quick add. Can I not use the categories I have already set up?

Re: Adding existing Categories to online

tonydow — Sun, 30 Jul 2023 09:23:36 GMT

If you have set up these categories in the Square app, they do not sync to your online store. It is confusing but categories in the app and online are two different entities. You will need to recreate the categories you need online as new ones.

Re: Adding existing Categories to online

scruffandco — Sun, 30 Jul 2023 09:30:52 GMT

Oh really, that's quite ridiculous then. So I have to copy my categories and create them manually and sort my 2300 odd items again just for online 😐

Saying that, when I first started merchandising it gave me an option to choose a category from the app, but now it just doesn't. Quite annoying

Re: Adding existing Categories to online

tonydow — Sun, 30 Jul 2023 09:54:38 GMT

Once you have recreated the categories online, you are able to add items to each category using the bulk edit function.