thread Re: How to change default Reply-to email address in receipt email to customer? in Payments Troubleshooting

How to change default Reply-to email address in receipt email to customer?

Narkar — Sun, 21 Sep 2025 10:57:42 GMT

Hello,

When receipt email is sent to customers, the default 'Reply-to' email looks scammy. Example below.

CAESKBIAGhpyX29qYnRxd2J4aWpsdG1enJpNWR1a25rayIIZGlhbG9ndWUiICFDHHEOQZqgCWQ9dUIt8q9I7Za7ZukgdDbmljpl7q6@reply2.squareup.com

Is there any way to change this, please?

Thanks

Re: How to change default Reply-to email address in receipt email to customer?

Breffni — Thu, 19 Oct 2023 09:09:28 GMT

Hi @Narkar - thanks for your question.

I can't open the link, unfortunately. Can you share a screenshot?

When I send an email receipt the sender should appear as your business name and then when opened 'messenger@messaging.squareup.com'.

I may be looking in the wrong place though.

Re: How to change default Reply-to email address in receipt email to customer?

Narkar — Thu, 19 Oct 2023 09:45:52 GMT

Hi @Breffni,

Thank you for your response. Image as follows.

Re: How to change default Reply-to email address in receipt email to customer?

Breffni — Fri, 20 Oct 2023 08:50:44 GMT

Thanks for that @Narkar

I'm afraid we don't have any way to edit this at the moment - however, I will raise this internally to see if this is something that we can change on our end because I agree with you that it doesn't look right.

Re: How to change default Reply-to email address in receipt email to customer?

Narkar — Sun, 22 Oct 2023 13:54:30 GMT

Thank you @Breffni.