thread Re: Close account, retrieve funds in reserve in Payments Troubleshooting

Close account, retrieve funds in reserve

DE8 — Sun, 21 Sep 2025 10:55:07 GMT

Square decided to hold 30% of our funds in reserve for a rolling 3 month period at 30 days notice. This was crippling for my company. I've now been accepted by a better merchant option for us and now need to know how I go about closing my Square account and retrieving my funds. Can anybody help me?

Re: Close account, retrieve funds in reserve

BernadetteA — Thu, 28 Dec 2023 21:39:08 GMT

I'm very sorry to hear you had some issues with your account, @DE8, but glad you were able to find a better option for your business.

We have limited access to accounts through this page, but here is a link to the Reserves FAQ overview page.

I also recommend reaching out to direct support so that a rep can help you properly close the account, and confirm if those reserves can be released early when closed. It is my understanding that the reserves are in place in order to cover any potential disputes.

Re: Close account, retrieve funds in reserve

Yamseed — Sat, 03 Aug 2024 16:51:34 GMT

My Funds have been put on hold for over a week and Square will not release them because of this I cannot run my Business

Re: Close account, retrieve funds in reserve

Yamseed — Sat, 03 Aug 2024 20:29:35 GMT

Can anyone let me know if Square have held their funds

Re: Close account, retrieve funds in reserve

Yamseed — Sat, 03 Aug 2024 20:34:53 GMT

Square have over 20k of my money and will not release it can anyone let me know how i can get them to release my money please