https://community.squareup.com/t5/Payments-Troubleshooting/Customer-profile-collection/m-p/701001#M50117 <P>Randomly square collects some customers profile but not all. Instant profile ticked. It’s very random&nbsp;</P> Sun, 21 Sep 2025 10:55:00 GMT docklowpools 2025-09-21T10:55:00Z https://community.squareup.com/t5/Payments-Troubleshooting/Customer-profile-collection/m-p/701001#M50117 <P>Randomly square collects some customers profile but not all. Instant profile ticked. It’s very random&nbsp;</P> Sun, 21 Sep 2025 10:55:00 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Customer-profile-collection/m-p/701001#M50117 docklowpools 2025-09-21T10:55:00Z https://community.squareup.com/t5/Payments-Troubleshooting/Customer-profile-collection/m-p/701099#M50118 <P dir="auto" style="margin: 0;">Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/586146">@docklowpools</a>, I am sorry you are having issues right now with collecting customer profiles, that certainly seems glitchy. I would contact our Customer Directory Team at <SPAN style="font-size: 10pt; font-family: Inter,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">0800 - 098 8008</SPAN>, <A href="https://squ.re/3NDXRbP" target="_blank">https://squ.re/3NDXRbP</A>.</P> <P style="margin: 0; padding: 0px !important;">They can look further into your settings and escalate the matter to our engineers if needed. If you run into anything else please let me know.&nbsp;</P> <P style="margin: 0; padding: 0px !important;">&nbsp;</P> <P style="margin: 0; padding: 0px !important;">&nbsp;</P> <P style="margin: 0; padding: 0px !important;">&nbsp;</P> <P style="margin: 0; padding: 0px !important;">&nbsp;</P> <P style="margin: 0; padding: 0px !important;">&nbsp;</P> <P style="margin: 0; padding: 0px !important;">&nbsp;</P> Sat, 30 Dec 2023 21:02:09 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Customer-profile-collection/m-p/701099#M50118 MayaP 2023-12-30T21:02:09Z