thread Email & text alerts in Payments Troubleshooting

Email & text alerts

vandenm — Sun, 21 Sep 2025 10:54:36 GMT

I'm testing the online email confirmations and the test emails go to an account I don't have access too. How do I change where the test email set to:

This feature is in Online - Communications - Email & Text Alerts

In the Email Previews, select the three dots and slect Send Test Email

It reports Test email sent to: example@one.com

I can't find where to change this so it goes to an account I have access too.

Cheers

Mike V.

Re: Email & text alerts

Breffni — Thu, 11 Jan 2024 09:40:23 GMT

Hi Mike, thanks for flagging this!

Ooh, it's hard to pinpoint without looking at your account but could you check if that email address is the same as what your Square account is registered with?

If it is, and you don't have access to that email account, can you try updating it to something else and see if that feeds over to the email and text alerts?

Let me know if that works @vandenm