thread Message loyalty customers about a promotion in Payments Troubleshooting

Message loyalty customers about a promotion

Joel-Fantail — Sun, 21 Sep 2025 10:54:04 GMT

Hi, I’d like to notify loyalty customers that we have a promotion for double loyalty points. Is there a way to do this automatically or manually?

Re: Message loyalty customers about a promotion

Lou8 — Mon, 15 Jan 2024 17:14:21 GMT

Hi @Joel-Fantail, thanks for posting!

You can send email marketing campaigns to your customers about your Loyalty promotion by subscribing to Square Marketing. This tool helps you promote your business by setting up automated campaigns.

To get started, you’ll need to create the campaign from the Marketing tab of your online Square Dashboard.

When creating the campaign, you will be able to customise the design entirely and target a specific group of customers. Feel free to consult our Support Centre article on how to get started with Square Marketing for how-to steps and additional information.

If you haven't set up your Loyalty promotion yet, this article might also be useful.

I hope this helps - don't hesitate to reach out if you have further questions.

Re: Message loyalty customers about a promotion

Joel-Fantail — Mon, 25 Mar 2024 11:22:46 GMT

Hi @Lou8 thanks for your reply.

We only collect customers phone numbers and not their email addresses. I can't see an option to select phone numbers for the campaign audience. Is this possible?

If it's not possible, is there instead a way of requesting customers to provide us their email address both when they join the loyalty scheme and also for existing customers who we only have their phone numbers for?

Cheers

Joel