thread Re: Can I gift eGift Cards? in Payments Troubleshooting

Can I gift eGift Cards?

cymru78 — Sun, 21 Sep 2025 10:52:17 GMT

I don't want to have to use plastic gift cards. My business is a vintage and sustainable fashion shop after all.

I have eGift cards switched on, but I want to know if there is a way for me to provide these cards for free to my customers. This is for a potential future promotion that we are looking at doing.

Re: Can I gift eGift Cards?

Lou8 — Wed, 07 Feb 2024 17:02:25 GMT

Hi @cymru78, thanks for posting !

In your case, the best way to do this would be to apply a discount equalling the amount of the gift card.

If you intend on giving away gift cards with different amounts, I'd recommend setting up a discount of 100% to save you from creating different discounts. These gift cards would still need to be processed as a sale, either in person or online.

When processing in person, you can record the payment as Other Payment Types to add a note to the sale. You'll find more information about creating and managing discounts on our Support Center.

I hope this helps!

Alternatively, you can provide your customers with a voucher code that they can apply at checkout when purchasing the gift card on your website.

Note that the ability to create vouchers to use with your Square Online website is moving to Square Marketing. However, this remains a free feature. Our article Vouchers for Square Online gives more details about the steps.

Re: Can I gift eGift Cards?

cymru78 — Wed, 07 Feb 2024 17:17:24 GMT

Thanks for the reply.

I just realised that I could simply add the discount and turn I saw your reply.

Re: Can I gift eGift Cards?

Lou8 — Thu, 08 Feb 2024 09:51:26 GMT

You're welcome ! Feel free to reach out if you have further questions 🙂.

Re: Can I gift eGift Cards?

cymru78 — Thu, 08 Feb 2024 14:42:01 GMT

There is one other thing that has just popped up.

I take it there is no way to allow the gift card to be redeemed on only one of my websites?

This should definitely be an option.

When a customer opens the gift card and clicks 'Shop Online' my three websites come up but I only want that link to go to my main site.

Re: Can I gift eGift Cards?

Lou8 — Thu, 08 Feb 2024 16:55:52 GMT

I would just like to double-check that for you. I'll get back to you once I have a definite answer @cymru78.

Re: Can I gift eGift Cards?

Lou8 — Mon, 12 Feb 2024 12:41:26 GMT

Thanks for your patience here @cymru78 !

Could you provide your websites URLs? Are they hosted on Square Online or do you use another provider?

Re: Can I gift eGift Cards?

cymru78 — Wed, 21 Feb 2024 11:26:56 GMT

Has there been any further progress with this request at all?