thread Re: Online Order confirmation page in Payments Troubleshooting

Online Order confirmation page

Paavoo — Sun, 21 Sep 2025 10:51:23 GMT

Hi,

I have just placed an online test order and it turned out the confirmation page looks hideous. Frankly, I was surprised it didn't pull through the default colour schema I set from the start on the site... Is there a way to customise this page, at all? If so where are the options hidden?

Thanks.

Re: Online Order confirmation page

Breffni — Wed, 28 Feb 2024 09:48:42 GMT

Hi @Paavoo, thanks for your post.

You can customise store emails for Square Online by setting up their theme based on your branding. You can also customise specific emails for order confirmations, refunds, item reviews and more. To start:

From your Square Online Overview page, go to Communications > Email & Text Alerts.
In the Email Previews section, select ‘…’ > Edit Email under the email type you want to edit.

You can learn more about customising your Square Online settings here.

I hope this helps.

Re: Online Order confirmation page

Paavoo — Wed, 28 Feb 2024 10:13:28 GMT

Hello Breffni,

I appreciate your input. Unfortunately, this isn't what I am asking of. I get the invoice and email(s) basic layouts and content customisation, no problem... but what I am after is info around making consistent the very last step whilst placed an online order - the order confirmation page. So after one gets to pay for the goods in the basket, one ends up on the order confirmation page loaded in the browser. And as of right now all I can see is a wacky page with order details, yet completely mismatched and different than the main site in terms of colour schema, header, layout and other. I would have expect to be able to follow the same principle and customise this page as well as e.g.: a category, home or other pages on SQR. And I don't seem to be able to find out how...

Hope this helps.

Cheers.

Re: Online Order confirmation page

Lou8 — Wed, 28 Feb 2024 14:38:31 GMT

Just taking over Breffni here, @Paavoo. Thanks for providing more information.

We currently don't have a feature that lets you customise the order confirmation page. I think it's a great idea though, and I would suggest submitting your request on our Ideate page for Square Online. Our Product Team monitors these boards, and we triage them according to needs.