thread Re: Forwarding Domain to a URL not Working in Payments Troubleshooting

Forwarding Domain to a URL not Working

NissaK — Sat, 20 Sep 2025 08:07:45 GMT

I currently have a square managed domain and it is attached to my square online site. I go to the domain maintenance and edit the site destination to forward the URL to a new site that is not a square online site and it does not work. I have tried it using the mobile app and the desktop and it does not work. Help!!!

Re: Forwarding Domain to a URL not Working

TheRealChipA — Sat, 11 Nov 2023 13:15:23 GMT

Hi @NissaK. Since you weren’t specific, I’m not clear on how you “forwarded the URL to a new site that is not a Square online site.” Could you please take a screen shot or two and post them here? I think I can help you once I see what you’ve already tried. Domain forwarding can be something very simple, or not, depending on the situation.

Also, it would be helpful to post the URL of your Square managed URL as well as the URL of the non-square site you are trying to forward to.

Thanks,

Re: Forwarding Domain to a URL not Working

sayra — Sun, 12 Nov 2023 15:56:01 GMT

Hello, @NissaK.

Thank you for reaching out in our Seller Community! We understand the concerns you're facing while attempting to edit the site destination in your Square account. We'd be more than happy to take a closer look with you once we receive your website address.

We will be on the lookout for your response.

We appreciate your cooperation.