thread Re: Descriptions not showing for my items in Payments Troubleshooting

Descriptions not showing for my items

Jamqueen — Sun, 21 Sep 2025 10:50:35 GMT

I have been busy creating my very first website for selling my jams and preserves. All my items are loaded in the item library (photos and descriptions), however, the descriptions are not showing on the website. What have i done wrong? Stock listings are all set up and syncing well with my terminal for in person sales. But I really want a description for each of items (currently only picture and price is visible to the customer).

My site is thejamqueen.square.site

Re: Descriptions not showing for my items

JJ_ — Sun, 17 Mar 2024 00:38:49 GMT

Hello there @Jamqueen

Thank you for sharing your site and sorry to hear about the troubles. Would you mind sharing an Item example that is missing a description?

Re: Descriptions not showing for my items

Jamqueen — Sun, 17 Mar 2024 02:00:12 GMT

Hi there, it’s all of the items! Not a single one is showing a description but they all have a description in the item library. On the website only the title, price and photo is showing.

Re: Descriptions not showing for my items

Lou8 — Mon, 18 Mar 2024 10:19:25 GMT

Hi @Jamqueen, taking over JJ here 🙂.

It sounds like Description might not be turned on for your items. Could you access your Square Online Overview page, then:

Click on Website > Edit Website
Click on Home > scroll down to Item Pages in the drop-down > click on an item
On the left side menu, click on Item Details
Scroll down to Content, toggle on Description

Let me know if this resolve the issue!

Re: Descriptions not showing for my items

Jamqueen — Mon, 18 Mar 2024 10:50:37 GMT

Hi, thankyou so much, this was exactly the problem! I knew I must need to tick a box somewhere but just could not find it anywhere! All sorted now.

Thanks again!

Re: Descriptions not showing for my items

Lou8 — Mon, 18 Mar 2024 11:45:22 GMT

I'm glad this could be resolved @Jamqueen! Feel free to reach out if you have any other questions or issues.