thread Re: Invoices in Payments Troubleshooting

Error message when creating invoices "messaging capabilities for this account are deactivated"

HannahCourts — Sun, 21 Sep 2025 10:48:37 GMT

When I go to send an invoice it says cannot create invoice because messaging capabilities for this account are deactivated. How do I change this?

The title of this thread has been edited from the original to make it more accessible to other sellers with similar queries: Invoices

Re: Invoices

Lou8 — Mon, 27 May 2024 16:32:24 GMT

Hi @HannahCourts, welcome to the Community 👋.

I'm sorry to hear you're unable to send invoices. It sounds like we need to take a look at your account to understand what is going on and resolve this. Since we don't have access to your account information on this platform, I invite you to email or phone our Support Team directly. They'll be more than happy to assist.

Let me know if you have any other questions !