thread Problems logging in - two accounts with same email / owner in Payments Troubleshooting

Problems logging in - two accounts with same email / owner

JennyA — Sun, 21 Sep 2025 10:46:21 GMT

Hi all, I've been using Weebly for years and not had any problems until I decided to set up a new set of logins to try separate out the two websites I manage. Unwittingly I caused a mess.

I now cannot login with the original login except by using the Facebook connected login. - basically it takes me to the 'new' one, which does not have any website attached to it. Does that make sense?

I think that what may be going on is that the same email is connected to both sets of logins.

I've tried to get help from support, but because I'm in the UK I cannot call anyone locally. Can anyone helps me sort this out?

Re: Problems logging in - two accounts with same email / owner

Lou8 — Mon, 26 Aug 2024 10:32:06 GMT

Hi @JennyA, thanks for posting and welcome to the Seller Community 🙂.

I'm sorry to hear you're unable to log in to your original account.

It's tough to help you troubleshoot or pinpoint what's going here as we don't have access to your account information on the Community.

The quickest way to get this resolved would be to contact our support team directly, who'll be able to escalate this if need be. If you call them on 0800 098 8008 after 2 pm, you can request to be transferred directly to the Weebly team. You can also reach out by email.