thread Pre-Order settings in Payments Troubleshooting

Pre-Order settings

tiffanysballoon — Sun, 21 Sep 2025 10:45:42 GMT

I have sent up my pre-order settings for an item

I have set the date range from 25-10-2024 (UK) to 31-10-2024

Customise fulfilment hours I have set from 10.00 - 17.00

Pre Order cutoff I have set for 21-10-2024

When I add that item to the cart it will not let me edit when I can pick up it is defaulting to 10am on the 25th October

it says Your order contains preorder items so your pickup time has been adjusted to Friday, 25 October 2024 10:00 When I click on edit us just says Schedule Order - No Minimum There is no option to change the date and time

Any ideas what I am doing wrong - Please and Thank you in advance

Re: Pre-Order settings

Lou8 — Wed, 11 Sep 2024 11:17:02 GMT

Hi @tiffanysballoon, thanks for posting and welcome to the Seller Community 👋.

Could you share your website URL and the name of your item, so I can replicate this on my end ? While it's expected behavior to have the date defaulted to the 1st day of your pre-order fulfillment window, you should still be able to click on said date and see the options to select a different date and time.

I recreated your pre-order settings on my website and this is what it looks like:

(view in My Videos)

For now, you could try some basic browser troubleshooting steps:

Make sure that your browser is up to date, by searching the Internet for the current version of your browser.
Clear the cache on your browser. Instructions for clearing your cache will vary depending on your browser. Accessing the Help menu on your browser should allow you to locate step-by-step instructions.
Switch to a different browser: Square is supported with the latest versions of Google Chrome, Safari, Mozilla Firefox or Microsoft Edge.

Re: Pre-Order settings

Steph_Pastries — Sat, 15 Nov 2025 02:09:14 GMT

I have a similar problem with a preorder for thanksgiving, but when I click to select a date in the preorder range, it says "No Minimum"