thread Re: Email notification for sales in Payments Troubleshooting

Email notification for sales

Vic30 — Sun, 21 Sep 2025 10:44:30 GMT

Hello

I have finally launched my online site and it allows customers to purchase an artwork, my question is, do I automatically receive an email notification when a sale has gone through, without me having to set this up? Or do I have to visit my site all the time to check? I am not anticipating a flood of sales as I am an artist and am selling my original artwork, but now it has been launched I feel unsure as to how things will work once customers have paid.

Any answers, advice or tips would be appreciated.

Victoria

Re: Email notification for sales

Vic30 — Fri, 25 Oct 2024 14:39:05 GMT

I'm back...... After hours of looking I've just stumbled across the answer to my questions...... please let me know if this is the right place. Thanks

Re: Email notification for sales

Lou8 — Mon, 28 Oct 2024 12:53:10 GMT

Hi @Vic30 , thanks for posting on the Community 🙂.

I can confirm you are in the right tab. In order to receive email alerts for new payments, you'll want to make sure that "per payment" is ticked, under the Transactional emails settings:

In addition, you can also enable your Square Online order notifications from your Online Overview page,:

Settings > Notifications or Shared Settings > Notifications.
Select Set up.
Select Send orders from all locations to the same email(s) if all locations will receive order emails to the same email address(es). Enter up to three email addresses separated by commas.
Save.

I hope this helps, but let me know if you have any other questions.

Re: Email notification for sales

Vic30 — Tue, 29 Oct 2024 10:11:21 GMT

Thanks for your reply Lou,

I'll go through your suggestions to make sure I have the right things selected.

I'll definitely ask again if I'm stuck, thank you.

Victoria

Re: Email notification for sales

Lou8 — Tue, 29 Oct 2024 14:34:14 GMT

Happy to help @Vic30, you know my user name 🙂.