thread Loyalty Card in Apple Wallet - Updating Design in Payments Troubleshooting

Loyalty Card in Apple Wallet - Updating Design

TGPH — Sun, 21 Sep 2025 10:43:45 GMT

Hi there,

If a customer adds our Square loyalty card to their apple wallet, and I then CHANGE the design of the digital loyalty card after they've added it, does the design update in their wallet?

Thanks,

James

Re: Loyalty Card in Apple Wallet - Updating Design

Breffni — Wed, 20 Nov 2024 16:39:13 GMT

Hi James 👋 thanks for your post.

If a customer has added the Square Loyalty Pass to their Apple Wallet, any changes to the design of the digital loyalty card won't automatically update. The update will only occur if there’s another change to the Loyalty Pass, such as an update to the points balance or other related details.

I hope this helps! @TGPH