thread Re: Adding the actual item to a digital product in Payments Troubleshooting

Adding the actual item to a digital product

SimonWitney — Sun, 21 Sep 2025 10:42:40 GMT

Hi,

I've recently added a new product to my shop as a digital product. I did a test buy and what I noticed was that I don't get sent any digital item to my email. I can add an image of said digital product but I don't see an option to actually add a digital item to get sent to the buyer.

How do I sell a digital product if I can't actually add an item that can be downloaded by the buyer or automatically sent to the buyer when they buy the item?

Thanks

Re: Adding the actual item to a digital product

Lou8 — Thu, 26 Dec 2024 10:08:51 GMT

Thanks for posting @SimonWitney and welcome to the Seller Community 👋.

While the digital item type lets you sell a digital file for download, like an e-book or song, you'll have to manually send it to your customer. You'll find more information about non-physical items on our Support Centre.

Square currently doesn't have a feature that automatically sends the file, but you can file a feature request here.

In the meantime, I recommend taking a look at our API SendOwl to send these emails automatically.

I hope this helps !

Re: Adding the actual item to a digital product

SimonWitney — Thu, 26 Dec 2024 10:15:30 GMT

Hi Lou,

Ok thank you I will have a look at SendOwl today 🙂