thread Is there a way to add a product as a gift without impacting revenue metrics? in Payments Troubleshooting

Is there a way to add a product as a gift without impacting revenue metrics?

AnaBottaro — Sun, 21 Sep 2025 10:42:32 GMT

Hi everyone,

I’m looking for advice on how to add a product as a gift in Square POS without impacting revenue metrics. Currently, when we process a gift, it’s recorded under "Discounts & Comps," but I’d like to avoid this.

For example, we have a product that costs £10, but we also include it as a gift for larger purchases. Every time we zero out the product, it shows up as a £10 discount, but it wasn’t a discount—it was a gift.

Ideally, I’d like to:

Register the gift at £0.00
Automatically deduct one unit from the inventory
Ensure it doesn’t show up as a discount or comp in the reporting

Is there a way to achieve this setup? Any guidance or alternative solutions would be greatly appreciated!

Thank you!

Re: Is there a way to add a product as a gift without impacting revenue metrics?

Lou8 — Thu, 09 Jan 2025 11:09:46 GMT

Thanks for posting and welcome to the seller Community, @AnaBottaro 👋.

If you would like to avoid the item to be displayed as a Discount on your reports, you can simply create an item with a variable price.

From your Dashboard, access your Item Library and create an item. Add the name and description and leave the price box blank to add a variable price at checkout. This way you'll be able to add the item as a £10 product or a £0 gift to the sale.

This is what it will look like from the POS:

I hope this helps, but leet me know if you have any questions!

Re: Is there a way to add a product as a gift without impacting revenue metrics?

AnaBottaro — Thu, 20 Mar 2025 17:36:07 GMT

Hi Lou, thank you, I saw this possibility but the operations are a bit more complex.

1. we have more than 300 SKUs and no way do to that in bulk; and 2. we integrate the SQUARE POS to an inventory management system and the sync wouldn't work including 2 prices for the same product =/