thread Removing phone number request at checkout in Payments Troubleshooting

Removing phone number request at checkout

Thecraftycoo — Sun, 21 Sep 2025 10:42:06 GMT

Hello all,

I'm new here and hoping you can help. I am currently completing my website. Is there a way to remove the phone number request, at checkout, in the contact field?

Thank you in advance.

Re: Removing phone number request at checkout

Lou8 — Mon, 27 Jan 2025 11:49:39 GMT

Hi @Thecraftycoo , thanks for posting on the Square Community 👋.

While you can customise certain customer inputs at checkout (note, address ect), the email address and phone number is mandatory information. The ability to disable the phone number box is currently a feature request, which you can file here.

Re: Removing phone number request at checkout

Thecraftycoo — Mon, 27 Jan 2025 15:04:33 GMT

Perfect, thank you, I'll do that 👍