thread Re: Customise Loyalty for Apple Wallet in Payments Troubleshooting

Customise Loyalty for Apple Wallet

roandi — Sun, 21 Sep 2025 10:41:45 GMT

Is there (or will there) be a way to customise the Loyalty program name and image for Apple Wallet and sign up link. For example: Our Loyalty card in Apple Wallet shows our company name 'Róandi Hair & Beauty Ltd' but we want it to say 'Club Róandi'

Re: Customise Loyalty for Apple Wallet

Lou8 — Tue, 04 Feb 2025 11:44:04 GMT

Thanks for posting on the Square Community @roandi 👋.

You can currently customise the digital loyalty pass design (business name and logo) from the Locations section of your online Square Dashboard. If you'd like to change the business name displayed on the digital pass, you'll have to edit your business name in Account & Settings > My Business > About > Edit Business Name.

At this time, there isn't a way to customise the digital pass separately from the location settings.

Let me know if you have any questions.

Re: Customise Loyalty for Apple Wallet

ncardenny — Sat, 06 Dec 2025 02:37:58 GMT

I'm having a similar issue, but it is that when a customer purchases an eGift card from our location, when they add it to their apple wallet it has our location name, but another location's logo (also under our company, but totally different business). I've tried to go through location settings and cannot find anything that would make this happen. It has the correct location name, just wrong logo?