thread Re: Troubleshooting Missing Items from Square Online in Payments Troubleshooting

Troubleshooting Missing Items from Square Online

Jaylloyd — Sun, 21 Sep 2025 10:41:11 GMT

The title of this thread has been edited by a Square Moderator from the original: Some missing items from square online

Hi, I’m at the point of pulling my hair out.

Some items are not showing on my online restaurant. I’ve made everything visible and also made sure that all “Fulfilments” are set to local delivery only as that’s how I want to operate. I really can’t see what it is that I’m doing wrong? I’ve literally been stuck at this point for the last 24 hours and I don’t know what to do as I want my site to go live ready for the 8th of march

thanks you

Jay

Re: Troubleshooting Missing Items from Square Online

Sammie_C — Wed, 26 Feb 2025 20:06:08 GMT

Hi @Jaylloyd, thank you for your post. Welcome to the Square Community. I will gladly take a look into this.

When you have a moment, could you provide some additional details on what items exactly are not showing up? Feel free to provide screenshots, or even send this information via DM if you would prefer that information be private. Any additional details would be helpful.

Either way, let me know and I can take a look for you!

Re: Troubleshooting Missing Items from Square Online

Jaylloyd — Thu, 27 Feb 2025 16:14:11 GMT

Re: Troubleshooting Missing Items from Square Online

Jaylloyd — Thu, 27 Feb 2025 16:18:08 GMT

Thank you so much Sammie for looking into this for me.

I’ve also noticed that it’s displaying the wrong prices on the tabs but when you add an item to your cart it shows the price correctly at the payment page? It’s also offering a variation of halloumi which I deleted so don’t know why it’s still coming up.

if you need anything else please just say

thank you Jay

Re: Troubleshooting Missing Items from Square Online

Sammie_C — Thu, 27 Feb 2025 23:47:49 GMT

You are very welcome, @Jaylloyd! Happy to help. Thank you for all of those screenshots too.

I went ahead and reached out to our eCommerce team to take a look and they did some re-syncing on their side and said that should hopefully resolve the issue. They said to give it an hour or so to fully be implemented.

Please let me know if this fixes it for you, and if not, I can take another look!

Re: Troubleshooting Missing Items from Square Online

Jaylloyd — Wed, 05 Mar 2025 11:24:44 GMT

Hi Sammie sorry I’ve taken so long to reply.

unfortunately that didn’t work at all. I’ve delayed going live until I get this fixed.

any other ideas?

jay

Re: Troubleshooting Missing Items from Square Online

Sammie_C — Thu, 06 Mar 2025 00:19:19 GMT

Thank you for reaching back out, @Jaylloyd!

No worries at all. I reached out to our eCommerce team again and they went ahead and worked on a few things on the backend and they said this should resolve your issues now. Can you please take a look and see if this is now resolved?

Re: Troubleshooting Missing Items from Square Online

Jaylloyd — Thu, 06 Mar 2025 05:38:28 GMT

Sammie you angel, thank you.

do you know what the issue was?

jay

Re: Troubleshooting Missing Items from Square Online

Sammie_C — Thu, 06 Mar 2025 16:36:21 GMT

Yay! This is great to hear, @Jaylloyd. 😀

They did not specify what they did exactly, beyond some re-syncing on their side. I am so glad to hear this is resolved for you though. Please let us know if you end up having any other questions or concerns about this and we can always take a look again!

Re: Troubleshooting Missing Items from Square Online

Jaylloyd — Fri, 07 Mar 2025 08:04:27 GMT

Thanks to you it got sorted 👏🏻

yeah if I have any more problems I’ll let you know.

jay