thread Re: Shipping 101 in Payments Troubleshooting

Shipping Options Not Appearing in Checkout

AndrewO — Sun, 21 Sep 2025 10:39:42 GMT

Hi, just about to launch my laptop . . . . .

Set up shipping profile, added items etc, made items available for shipping, refreshed website - shipping isn't shown at the checkout.

Deleted it all, tried again - no change.

Followed the help guide - no change.

It can't be this hard, what am i missing . . . . .

thank you, in frustration, Andrew.

Re: Shipping 101

JTPets — Sun, 23 Mar 2025 13:31:34 GMT

Can you show me some screenshots of your fulfillment setting page?

https://app.squareup.com/dashboard/fulfillment/preferences/shipment

Re: Shipping 101

AndrewO — Sun, 23 Mar 2025 15:43:27 GMT

Hi, a couple of screenshots, any suggestions greatly received.

1) from the order page, showing no shipping cost.

2) the shipping rate profile

3) screenshot from the item page, showing shipping selected

Re: Shipping 101

JTPets — Mon, 24 Mar 2025 18:03:06 GMT

What other profiles do you have set?

Re: Shipping 101

Laurie_ — Mon, 24 Mar 2025 23:57:27 GMT

Hi @AndrewO,

I just wanted to step in and offer some assistance!

It looks like the screenshots you shared only show the Order Summary on the right side of the page, and not the Shipping Address fields on the left. Because of that, I’m not sure if you've entered a valid address yet. Once you do, the shipping options you’ve set up should appear, and the order total will update accordingly.

Could you let me know if the shipping options show up once you enter the address?

Re: Shipping 101

JTPets — Tue, 25 Mar 2025 00:17:12 GMT

Thanks!