thread Re: Double Booked for one space in Payments Troubleshooting

Double Booked for one space

hozho — Sun, 21 Sep 2025 10:39:24 GMT

We run a massage studio. There are two therapists available for online booking. We only have one room. I recently upgraded to Premium (30 day trial) to see how it can work that if one therapist is booked, the other becomes not available due to there only being one room. To do this, I :
1) Created each service as a resource assigned to the one studio.
2) I went to Settings > Calendar & Booking, "Allow multiple services to be booked online" toggled off......

I need this to not double book the room. How can I fix this? Clients are still being double booked into our one room.

Re: Double Booked for one space

Sammie_C — Fri, 04 Apr 2025 22:42:22 GMT

Hello, @hozho, we appreciate you reaching out!

When you have a moment, could you double-check these features as well?

- Check for Manual Bookings: Double-bookings can occur if appointments are manually booked by staff. Verify if any appointments were manually booked by checking the "Booked by" column in the Appointments Admin.

- Processing Time: Ensure that the services do not utilize "processing time," which can sometimes lead to overlapping bookings.

Please let me know if you are still having difficulties with this after taking a look at these few things.