thread Re: Personal POS Required?? in Payments Troubleshooting

Personal POS Required??

rbowers — Sat, 20 Sep 2025 08:05:29 GMT

Hello,

My square account is suddenly requiring a passcode to do certain things. How can I remove this from myself and my team?

Re: Personal POS Required??

SQModerator — Tue, 28 Nov 2023 16:08:14 GMT

Welcome to the Community!

If your POS requires a passcode to access certain functions, the account owner set up these functions to require a passcode.

In this Team Management article, you can learn more about editing the team passcodes.

I hope this helps. If you have any further questions, please let me know.

Re: Personal POS Required??

rbowers — Thu, 07 Dec 2023 18:28:51 GMT

For anyone still struggling with this. When I went to More > Settings > Security in my app, I had passcode toggled off but was still having trouble. Because I kept seeing the same unhelpful information so I finally called. What I had to do, was on my dashboard, go to Staff & Payroll > Team > Permissions (menu on the left) > Edit permissions (for whichever permission set needed) > Click the blue continue button in the top right > uncheck the box by "Shared Points of Sale".

I could not find this information anywhere so I hope someone finds this helpful. Also, it looks like my previous message was deleted which is very Big Brother-y of Square and hopefully this doesn't get deleted.