thread Re: Can I process an exchange? in Payments Troubleshooting

Feature Request - Can I process an exchange?

Mariannab — Sun, 21 Sep 2025 10:23:38 GMT

Hi Everyone,

how do you do exchanges in the point of sale app on an android device? I am also located in Australia.

any ideas? I can issue a refund but not an exchange.

thankyou,

Re: Can I process an exchange?

Seamus — Mon, 09 Jul 2018 00:43:06 GMT

Hi @Mariannab,

Thanks for getting in touch and welcome to the community!

At the moment the ability to process exchanges is not a feature of our free POS app, though I am aware this has been a popular feature request from our sellers. As I understand it, the ability to process exchanges in on our product roadmap for our POS app, though I don't have an ETA on when this feature may be available.

You can follow the progress of this feature request on our US Seller Community forum here.

Re: Can I process an exchange?

Daneechi — Sun, 23 Jun 2019 04:53:45 GMT

Hi,

is there a further update on adding the exchange feature on the free POS app for Australian users?

thank you

Re: Can I process an exchange?

Seamus — Mon, 24 Jun 2019 05:39:00 GMT

No news at the moment @Daneechi, but I'll add your feedback as way of tracking demand for this feature.

Re: Can I process an exchange?

Hpsuniforms — Fri, 07 Feb 2020 11:57:56 GMT

Is there an update on this? I chose square specifically for inventory management. Without this ability it’s pretty useless.

Re: Can I process an exchange?

ashc — Fri, 07 Feb 2020 14:13:36 GMT

Hi @Hpsuniforms! Welcome to the Community.

No updates to give at this time but if there ever is one- we'll be sure to update the thread!

Re: Can I process an exchange?

Tas12 — Sat, 12 Sep 2020 00:09:29 GMT

I also chose Square for inventory tracking. Had I know that processing exchanges was not a feature, I would definitely not have gone with Square. What is a POS system with no exchange feature?

This thread is now over two years old and still no progress. When will this feature be available?

Re: Can I process an exchange?

Seamus — Mon, 14 Sep 2020 00:22:44 GMT

Hi @Tas12,

Thanks for getting in touch.

At the moment exchanges are not available on Square's free Point of Sale app.

We will be releasing Square for Retail in Australia soon, which is a paid POS app geared specifically to retailers, that does feature the ability to process exchanges. We're also working on our free POS app to have the ability to refund to a gift card - not exactly an exchange feature, but could be used as a workaround.

Re: Can I process an exchange?

native8 — Thu, 01 Oct 2020 00:43:54 GMT

Hi Seamus, could you advise on a temporary workaround on how we could exchange items for our customers? Naturally we’d like the stock levels to remain correct after the exchange is carried out.

Re: Can I process an exchange?

Seamus — Thu, 01 Oct 2020 04:48:31 GMT

Hey @native8,

There aren't any non-cumbersome workarounds at the moment, but I'll go as close as we can get:

- If the item being exchanged is of the same value, you could manually adjust your item inventory figures by adding one one of the returned items and subtracting the new item

- If the item being exchanged is of the same value or more, you could add the new item to a new sale then discount the difference as a new sale, then and manually update your inventory for the returned item

- If the item being exchanged is of lesser value then the new item, you could process the new item as a new sale with a 100% discount, then refund the difference from the original transaction

Hopefully we'll be able to release the "Refund to eGift Card" feature in Australia soon, which will improve things a little here!

How do I process an exchange on the new SQUARE retail paid version in Australia?

theloverfighter — Tue, 01 Dec 2020 04:49:01 GMT

I have been using the FREE trial period for square retail which I thought had the ability to process an exchange but I can not find it on my SQUARE terminal, can someone please help with this?

🙂

Re: How do I process an exchange on the new SQUARE retail paid version in Australia?

Seamus — Tue, 01 Dec 2020 05:03:09 GMT

Hey @theloverfighter,

Thanks for reaching out

At the moment processing an exchange is only available on the Square for Retail Plus plan, and would need to be completed from the Square for Retail app. The functionality is unfortunately not available via Terminal at the moment, which runs our regular Point of Sale app for Android.

You can view a further breakdown of the different features offered by these POS systems here.

Re: Feature Request - Can I process an exchange?

michellespirits — Mon, 05 Apr 2021 03:21:01 GMT

Is there any update please on when exchange will be available for regular Point of Sale app or any other way other than Square for Retail Plus please? I chose Square for the sales tracking by person as well as inventory tracking for our netball club uniform shop and its really is annoying not being able to exchange as a standard feature.

I trialled Square for Retail Plus and the only feature I used was the exchange! But that trial has expired now, so I am back to doing a cumbersome workaround for exchanges. I would happily pay a small amount per month for the feature, however paying the monthly subscription fee of $109 per month for Retail Plus is not an option...we are a small, not for profit netball club and $109 is more than the profit we make in a year from uniform sales!!

Re: Feature Request - Can I process an exchange?

Seamus — Tue, 06 Apr 2021 04:25:06 GMT

Hey @michellespirits,

Thanks for reaching out and providing us with a detailed use case for this request - it always helps to have when we pass feedback like this on to our product teams.

While I don't have an ETA on if and when exchanges may make it to our free point of sale app, I wonder if a potential workaround may be to refund the transaction to a gift card? You can use an eGift card for this purpose as well (no cost outside the usual card processing fees), so you wouldn't need to invest in purchasing physical gift cards. It's understandably not as simple as a straight exchange feature, but could be something to try?

Re: Feature Request - Can I process an exchange?

michellespirits — Tue, 06 Apr 2021 08:43:00 GMT

Thanks - I've had a look but I can't work out where to find a gift card number to do this! So seems more cumbersome than what I am currently having to do, adjusting stock up and down and tracking sales details offline

Re: Feature Request - Can I process an exchange?

Seamus — Wed, 07 Apr 2021 00:07:44 GMT

@michellespirits I took a look and it is a little cumbersome - you'd have to first set up an eGift Card, which would require adding a minimum amount of $1 to it, then refunding the transaction to the eGift card (you could refund minus $1 that you put the the gift card to set it up). That's how you'd do it through if you wanted to explore that option.

Re: Feature Request - Can I process an exchange?

SNPS_PandC — Tue, 08 Feb 2022 10:43:29 GMT

If it helps to provide numbers to the feedback request of being able to process an exchange on the free POS app in Australia, please add us to the list! We are a school P&C made up of volunteers that recently switched to using Square to run our uniform shop, and we regularly have parents wanting to return and exchange items. It would be an extremely useful feature!

Re: Feature Request - Can I process an exchange?

Arie — Wed, 09 Feb 2022 00:24:28 GMT

Thanks for adding your vote here, @SNPS_PandC! We'll keep you in the loop via this thread.

Re: Feature Request - Can I process an exchange?

ShukokaiNR — Thu, 21 Jul 2022 10:30:19 GMT

I'd like to add my vote/request for an Exchange feature in the free POS app. I'm a small Martial Arts club and sometimes parents get the size of uniform wrong and need to swap purchased item for the correct size. An Exchange feature would make not only to track inventory correctly but also but also student/parent purchases

Re: Feature Request - Can I process an exchange?

Laurie_ — Sat, 23 Jul 2022 06:39:09 GMT

We hear you, @ShukokaiNR, and we'll continue to advocate for this feature request with our Product Team!

It's worth noting that in the meantime, we've updated the process to refund to a gift card via the point of sale app. The update means that now an eGift card is automatically created during the refund, compared to the previous workflow which required you to set up the eGift prior to processing the refund.

Although it isn't a direct exchange, it does offer a more streamlined workaround while we wait to receive updates on this feature request. @michellespirits, @native8 and @SNPS_PandC if you haven't already been made aware of this update, have a read through the above link.

As always, let us know if you have any further questions here.