thread Re: Feature Request: Can Square process offline card payments in Australia without the internet? in Payments Troubleshooting

Feature Request: Can Square process offline card payments in Australia without the internet?

TTA — Sun, 21 Sep 2025 10:21:10 GMT

Can square take and process cc transactions without the internet, then dump transactions once back online ie like on a plane?

Re: Feature Request: Can Square process offline card payments in Australia without the internet?

Seamus — Fri, 06 May 2022 04:58:52 GMT

EDIT 6/5/2022 - Offline Mode is now available with Square Terminal via chip and tap with Visa, Mastercard, American Express and JBC credit and debit cards. Apple Pay and Google Pay are also supported.

Hey @TTA,

Offline payments are not a Square feature in Australia at the moment, so you'll need a stable internet connection to take card payments. It's possible this will change in the future, though there are upsides and downsides to having this ability.

I'd be interested to hear more about what sort of use case you're looking at in terms of using Square to take payments on a plane!

Re: Can square take and process cc transactions without the internet?

DeltaBravo — Tue, 12 Mar 2019 10:19:59 GMT

Any idea when this might be available in Australia? Our internet drops out occasionally, and it brings the business to a standstill .... 😞

Re: Can square take and process cc transactions without the internet?

Seamus — Tue, 12 Mar 2019 23:16:18 GMT

Hey @DeltaBravo,

We don't have an ETA at the moment for offline payments in Australia (or confirmation it's something we will build here), but we are tracking demand for this feature so I'll pass your case on to our product team for consideration.

Re: Can square take and process cc transactions without the internet?

383 — Fri, 24 May 2019 10:37:27 GMT

Hi Sheamus,

This is quite annoying, to be honest. The main reason we went for square over PayPal/Mint is the ability to process payments offline, especially since Australia does not always have the best mobile coverage.

Surely this is something Square could easily incorporate given it has been in America now for several years.

Re: Can square take and process cc transactions without the internet?

Harty88 — Wed, 22 Jul 2020 03:12:23 GMT

We'd love for this feature to be rolled out to Australia. I can see it's available via Square in the US. Interestingly CBA (1 fo the big 4 banks) offers an offline mode with their Albert device.

Re: Can square take and process cc transactions without the internet?

Seamus — Wed, 22 Jul 2020 06:36:38 GMT

Hey @Harty88,

Thanks for your message!

We've definitely seen some demand for offline payment in Australia, and we continue to track this demand.

With that said, offline payments can be risky. With transaction data temporarily stored in the app's memory - if the mobile device was to crash or the app was to be accidentally deleted, you'd run the risk of losing any transactions you have waiting to be processed once connected to the internet. It's something we could always revisit in the future, but for now an internet connection is required to use Square in Australia.

You may want to look into manually keyed payments (eg over the phone) or emailed invoices as an alternative for now!

I am not getting the offline mode in the countryside

Louhil — Wed, 12 Aug 2020 20:37:42 GMT

Don’t have internet connectivity in the country side how do I accept offline transactions in Australia

Re: I am not getting the offline mode in the countryside

Seamus — Wed, 12 Aug 2020 22:34:40 GMT

Hey @Louhill,

Thanks for reaching out.

I've moved your message to this thread, offline payments are not currently available in Australia. We're tracking feedback on this feature, but I don't have an ETA as to if or when unfortunately!

Re: Can square take and process offline card payments without the internet?

InDepth — Mon, 17 Aug 2020 07:12:12 GMT

Hi my name is Terry,

I have a photography business operating on several boats that travel daily to the Outer Barrier Reef, processing credit cards with eftpos is impossible as there is no mobile service. Offline processing would be far more convenient as we would not have to manually process payments when the boats return . Our business is based in Cairns and Port Douglas , there are many many boats operating from these two ports that would potentially take advantage of the offline processing if it was available. Is there an ETA for Square to make the Offline Processing service available in the near future?

Re: Can square take and process offline card payments without the internet?

Seamus — Mon, 17 Aug 2020 23:51:57 GMT

Hey @InDepth,

No ETA at the moment unfortunately, however thank you for posting this feedback and use case! We're still tracking feedback on this one, I'm passing your use case on to our product team for consideration.

Offline mode not showing up

Hells71 — Wed, 23 Sep 2020 11:41:08 GMT

Hi I am looking for offline Mode and it’s not in my settings, is there a trick to this?
when trying to process a payment by card in brackets it says online Only but can’t do it that way as I have no internet connection ? Any help appreciated thanks

Re: Offline mode not showing up

Seamus — Wed, 23 Sep 2020 22:49:32 GMT

Hey @Hells71,

Thanks for reaching out.

At the moment Offline Payments are not available via Square in Australia. I've moved your message to this thread where we're tracking it as a feature request. If I do hear of this feature coming to Australia I'll update this thread and tag anyone who has posted here.

Re: Offline mode not showing up

Hells71 — Thu, 24 Sep 2020 13:09:55 GMT

Ok thank you

Re: Can square take and process cc transactions without the internet?

DaveBlueSky — Thu, 07 Jan 2021 23:45:11 GMT

Please can you fast trackk this.

The main reason we went for square over PayPal is the ability to process payments offline, especially since Australia does not always have the best mobile coverage. We often need to do sales in areas where coverage is completely useless.

Surely this is something Square could easily incorporate given it has been in America now for several years.

Dave

Re: Can square take and process cc transactions without the internet?

Seamus — Fri, 08 Jan 2021 02:03:31 GMT

Hey @DaveBlueSky,

Thanks for your feedback! I pass feature requests on to our various product teams and share feedback that comes in via our Seller Community, though I'm not able to decide where a given feature sits in our pipeline.

It's possible offline payments may come in the future, but unfortunately I'm not able to fast track a feature request or give an ETA as to when one may become available.

The more feedback we receive for a given feature though the better a case can be made for it, so thank you for sharing!

Re: Can square take and process cc transactions without the internet?

ForestLodgeFarm — Mon, 05 Apr 2021 04:38:53 GMT

We are another customer hoping for this feature. Our internet signal is not reliable, especially in bad weather.

Re: Feature Request: Can Square process offline card payments in Australia without the internet?

Templar — Fri, 09 Apr 2021 04:19:31 GMT

It is a very much needed feature considering how bad Internet coverage is I Australia

Re: Can square take and process cc transactions without the internet?

NMAE — Sun, 23 May 2021 07:37:21 GMT

Hello,

We are another business that would make use of offline payments when available in Australia! I travel to remote areas where internet and mobile coverage are not available so sometimes receiving payment can be impossible unless made by cash. I cannot rely on payment over the phone when I return a few hours back into a service area.

Re: Can square take and process cc transactions without the internet?

Arie — Mon, 24 May 2021 02:00:37 GMT

Hi @NMAE,

Thank you for getting in touch and sharing your feedback! Welcome to our Seller Community 👋

While we don't have an update on the availability of this feature at the moment, we'll be sure to tag you in this thread to notify you of any updates.