thread Manual payment put through over a week ago & still not in in Payments Troubleshooting

Manual payment put through over a week ago & still not in

Cindy92 — Sun, 21 Sep 2025 10:20:05 GMT

I processed a manual payment as always and have done for past 3 years this was 1 week ago it’s showing on my clients side as pending but I can see it anywhere on my square account side in transactions at all or in my account!

We we took another payment this week and worked perfect I’m not sure what to do

Re: Manual payment put through over a week ago & still not in

Seamus — Thu, 28 Mar 2019 23:06:16 GMT

Hey @Cindy92,

Thanks for getting in touch and sorry to hear you're having trouble with your account.

While we're not able to look into account-specific matters via our community forum, you can correlate which transactions were sent in which deposits via your Deposit Reports, otherwise please give our support team a call on 1800 760 137 to chat further 👍