thread Re: How do I turn off Abandoned Cart Recovery? in Payments Troubleshooting

Help Disabling Abandoned Cart Feature

hjcRegis — Sat, 20 Sep 2025 08:04:26 GMT

I'm trying to create a website with student work for a class I'm teaching. We're not selling anything. When I try to publish, I get the message that b/c the Abandoned Cart feature is enabled, I need to upgrade. How do I disable the thing? The virtual assistant told me to go to Settings - Checkout - Advanced Settings, but I don't see a "Checkout" option under Settings. I'd be grateful for any help you can give!

Re: Help Disabling Abandoned Cart Feature

AppaloosaTech — Wed, 06 Dec 2023 20:36:34 GMT

@hjcRegis This setting is in Square Online > Communications > Abandoned Carts, then you'll click "Disable" in the top right.

Re: Help Disabling Abandoned Cart Feature

MayaP — Wed, 06 Dec 2023 20:37:28 GMT

Hello @hjcRegis, I am happy to help! You can disable abandoned cart from your Square Online Overview page, go to Communications > Abandoned Carts > Select disable. I hope this helps! If you continue to have an issue I do suggest speaking with our Square Online Team at 1-855-700-6000 squ.re/contactsqsupport.

They can help answer any questions you have about your website. If you need anything else please let us know.

How do I turn off Abandoned Cart Recovery?

HiddenMarshFarm — Sat, 07 Sep 2024 16:57:28 GMT

How do I turn off Abandoned Cart Recovery?

Re: How do I turn off Abandoned Cart Recovery?

Sineaid — Tue, 10 Sep 2024 14:40:18 GMT

Hi @HiddenMarshFarm!

Thanks for reaching out to the Community with your question, it’s great to have you here.

If you no longer want to manage abandoned baskets:

From your Square Online Overview page, go to Communications > Abandoned Carts.
Select Disable.

Once disabled, abandoned basket emails will no longer be sent. And if there are emails queued to be sent, disabling abandoned cart emails will cancel them.

You can learn more about Abandoned Carts, and upcoming changes to the feature that have been recently announced from the linked articles. If you have any questions, just let me know.

Also, in the interests of keeping the wider Community up to date, and to keep similar conversations in the one place, I've gone ahead and merged your post to another thread where the same topic was previously discussed. Hopefully that will help Sellers looking for the same information in future, to find it more easily.