thread Re: Problems with Transacations REPORTS in Payments Troubleshooting

Problems with Transacations REPORTS

Candlestore — Sat, 20 Sep 2025 08:04:11 GMT

I went to help someone in the forum with a Question about Refunds. When I went to download and View my Transactions and refunds from Jan 2023 to Dec 2023, my exported csv files from the dashboard are only showing 8-15-2023 to 8-17-2023...

I did delete the transaction data from 8-15-2023 - 8-17-2023 but left the dates and times of transactions.

You can even see the dates that are circled in Red from the dashboard and in the excel file. I KNOW between Jan 2023 and 12-8-2023 I had a few more transactions than 24!!!

See images:

Re: Problems with Transacations REPORTS

MayaP — Fri, 08 Dec 2023 21:03:17 GMT

Hello @Candlestore, I am sorry you are having issues with your transaction report CSV. That is certainly odd, I don't see any recent tickets on this issue. In order to take a deeper dive into this we will need to look at your transactions. For account security we cannot discuss that information in The Seller Community. I would reach out to support at 1-855-700-6000 squ.re/contactsqsupport.Thank you!

Re: Problems with Transacations REPORTS

Candlestore — Sat, 09 Dec 2023 14:03:39 GMT

@MayaP ;

Well since I did not notice this until later in the day on Friday, and support does not have weekend hours I will be calling on Monday if this is still occuring.

Re: Problems with Transacations REPORTS

Candlestore — Sat, 09 Dec 2023 19:05:48 GMT

@MayaP ;

Now my report is showing well over 24 transaction for Jan - 2023 to Dec 2023 like it should.

Re: Problems with Transacations REPORTS

MayaP — Sat, 09 Dec 2023 19:10:06 GMT

That is so weird @Candlestore. I am glad it is showing like normal now. If anything changes please let our team know. Thank you!