reader not ready

3DPODAU — Sun, 21 Sep 2025 10:16:27 GMT

Receiving "reader not ready message"

The reader is fully charged, the note pad is working fine. I want to take money from customers, but cannot!

Re: reader not ready

Seamus — Mon, 11 Nov 2019 05:48:13 GMT

Thanks for reaching out and sorry to hear you're having trouble with your reader. I recommend calling our support team for this one - they'll be able to take a better look into your operating environment. You can call on 1800 760 137. Lines are open Mon-Fri 9am-5pm Melbourne time.

In the meantime you can try:

1) Hold down the button until the lights completely STOP flashing red. This performs a hard reset on the reader.

2) Uninstall and reinstall the Square POS app.

3) Turn your mobile device off and on again.
4) Once you've done the above, try connecting the reader again (via the Square POS app and NOT your device Bluetooth settings) then running a $1 test transaction on your own card as per these instructions.

thread reader not ready in Payments Troubleshooting

reader not ready

Re: reader not ready