Square stand and iPad stolen

Mattjones3 — Sun, 21 Sep 2025 10:15:16 GMT

Overnight my Square stand and iPad were stolen.

The thief would be able to open ipad, and square software.

How can I disable this (disconnect)?

Concerned about thief’s access to items, transactions (refunding).

Any help would be super, thanks, Matt

Re: Square stand and iPad stolen

Seamus — Wed, 05 Feb 2020 00:31:26 GMT

Hey @Mattjones3,

Thanks for getting in touch and I'm very sorry to hear your hardware was stolen.

As long as you had a pin-code lock on the iPad, they should not be able to access anything on the device. I recommend calling our support team on 1800 760 137 for further assistance. They can attempt a remote log-out of your device - though note this does require the device to be connected to the internet.

Note that card refunds can only ever be processed back to the original card the purchase was made on.

thread Square stand and iPad stolen in Payments Troubleshooting

Square stand and iPad stolen

Re: Square stand and iPad stolen