thread Re: Why does it show the shopping cart is empty? in Payments Troubleshooting

Why does it show the shopping cart is empty?

musicianpix — Sat, 20 Sep 2025 08:03:51 GMT

I'm trying to set up my store through weebly and am running a test to see if checkout works. When I add items to cart and then click go to checkout it says that the cart is empty. Can you tell me why it doesn't show items in cart when I go to checkout?

Re: Why does it show the shopping cart is empty?

rtfulk — Sat, 16 Dec 2023 02:43:16 GMT

Just a couple of things come to mind to check.

1. Do you have the items you are testing set to visible?

2. Do you have a default shipping set?

Here is a support page that has a few things you may want to check, hopefully one of them will get you going.

Checkout Troubleshooting

Re: Why does it show the shopping cart is empty?

musicianpix — Tue, 19 Dec 2023 21:48:45 GMT

Items are set to visible and default shipping is set. Still not working.

I can add items to the cart with no problem. It's when I hit the checkout button...it will say the cart is empty.

Any suggestions on what the problem could be based on that? I appreciate your help!

Re: Why does it show the shopping cart is empty?

Arie — Wed, 20 Dec 2023 01:57:26 GMT

Is your site live yet, @musicianpix? Feel free to include a link, so we can test this out as well. It might also be a good idea to clear the cache on your browser, if you haven't already.

Re: Why does it show the shopping cart is empty?

musicianpix — Wed, 20 Dec 2023 21:10:46 GMT

Yes, my site is live. Below is a link to the "shop" page on my website. Can you see if you have the same problem as I am with the cart? Add an item to the cart and then go to checkout and see if it says the cart is empty. Any help is greatly appreciated!

http://www.musicianpix.com/store/p7/Custom_Archival_Print.html

Re: Why does it show the shopping cart is empty?

Arie — Wed, 20 Dec 2023 22:18:14 GMT

Thanks for sending this link across, @musicianpix - I was able to proceed to the checkout with the item in the cart, screenshot attached. Which browser are you using?

Re: Why does it show the shopping cart is empty?

musicianpix — Thu, 21 Dec 2023 15:52:03 GMT

Thanks for you help on this. I am betting it is my browser. I can't update it any further because my computer is so old. I need to just get a new computer. Thanks again!