thread Payment API - Reference ID and Payment Description in Payments Troubleshooting

Payment API - Reference ID and Payment Description

lawwebconsult — Sun, 21 Sep 2025 10:13:43 GMT

HI guys,

I'm using the V2 API to process payments on a client's website. Everything is working absolutely beautifully except for a couple of things:

1. Despite setting the reference_id on the Payment Request object I can't see that reference number anywhere

2. Every single payment comes through as Custom Amount. Is there any way to put a description on the payment amount?

Any help on these two items would be hugely appreciated.

Thanks

Josh

Re: Payment API - Reference ID and Payment Description

Seamus — Wed, 29 Apr 2020 06:29:18 GMT

Hey @lawwebconsult,

Thanks for getting in touch and sorry to hear you're having an issue with the API integration.

While we're not able to troubleshoot API issues via our Seller Community forum, you can find our API support forum here. You can also find other support resources (eg email form, Slack Channel, Stack Overflow) at the bottom of our Developer Documentation.

Hope this helps!