thread Re: shipping rates missing in Payments Troubleshooting

shipping rates missing

koolathings — Sun, 21 Sep 2025 10:07:11 GMT

Integrated with shippo , then uninstalled , now cant see my manually entered shipping rates in shipping ! 🤔

Re: shipping rates missing

Boris — Mon, 05 Oct 2020 01:19:43 GMT

It sounds like after removing the Shippo integration it has removed your shipping rates.

These may need to be re-setup through the shipping section of your Square Online Dashboard. If you need assistance with that please feel free to contact our support team. You can give us a call on 1800 760 137. We are open Monday to Friday from 9am to 5pm Melbourne time.

Re: shipping rates missing

koolathings — Mon, 05 Oct 2020 02:51:28 GMT

Hi Boris , yeah that's what I am in and its just not there. Have clicked on just about everything. All it is showing is the EDIT SHIPPING LOCATIONS bar. Will get help desk on to it 😁

Re: shipping rates missing

Camfquinn — Sat, 11 Dec 2021 21:22:20 GMT

Same problem. I enter the different rates for different shipping profiles, then a minute later the rates are automatically removed by Square. If I re-enter the rates, the same thing happens again. It won't allow me to enter different rates. I have a feeling it is because the engine defaults to rates based on the shipping address entered. The problem is that my product is shipped from a number of distributors worldwide so the rates for different regions vary according to where the product is shipped from. That shouldn't be a problem if I can enter different rates for different shipping profiles. But it won't allow me to do that.

Re: shipping rates missing

Arie — Sat, 11 Dec 2021 23:48:22 GMT

Sorry to hear about the trouble here @Camfquinn! Please reach out to our support team, so we can dig a bit deeper and take a look at your shipping profiles alongside you, and file a ticket with engineering if necessary. You can call support on 1800 760 137, and our lines are open Monday-Friday, 9am-5pm AEST, or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

Re: shipping rates missing

Camfquinn — Sun, 12 Dec 2021 07:28:56 GMT

Thanks Arie. I'll call Monday morning. 🙂