thread Re: Weebly DNS domain setup problem in Payments Troubleshooting

Weebly DNS domain setup problem

TiagoTT — Sat, 20 Sep 2025 08:03:20 GMT

I am helping a friend setup a new DNS domain (asaur.com) for his Weebly website.
Previously the site was available at http://asaur.weebly.com/, only HTTP, trying HTTPS would redirect back to HTTP.

The automated DNS setup would try to create these records:

@ IN A 199.34.228.65
www IN CNAME @

But the automated DNS setup was leading me to login to the wrong DNS provider, so I could not use it.

Then I have associated the domain asaur.com following the manual DNS setup instructions. And these records were defined:

@ IN A 199.34.228.164
www IN A 199.34.228.164

Now I see a message in the domain management page saying the domain was successfully associated.
But I can't connect the domain to the website.

Now the following happens:
http://asaur.com/ responds with an HTTP 301 redirect to http://www.asaur.com/
http://www.asaur.com/ responds with 404

The SSL certificate in use is a self signed certificate with:
subject=OU = "No SNI provided; please fix your client."
CN = invalid-sni.invalid

If this bad SSL certificate is accepted by the client, then:
https://asaur.com/ responds with an HTTP 301 redirect to https://www.asaur.com/
https://www.asaur.com/ responds with 404

What am I doing wrong?
Are the DNS record correct?

Re: Weebly DNS domain setup problem

MayaP — Wed, 20 Dec 2023 19:40:27 GMT

Hello @TiagoTT, I appreciate you reaching out. I suggest contacting our Square Online Team at 1-855-700-6000 squ.re/contactsqsupport. They will be able to better assist. Thank you!

Re: Weebly DNS domain setup problem

TiagoTT — Wed, 20 Dec 2023 22:33:52 GMT

Thank you @MayaP .

Support helped me understand what was missing in my setup.

The website did not have SSL enabled in the Settings.

Once I tried to enable SSL in the website Settings, I was presented with a new IP address to setup in DNS.

After setting up the new IP address in DNS and waiting for the TTL of the records to pass, I was able to activate SSL for the website.

Then the domain state changed to "connected" and the website is back online.

Re: Weebly DNS domain setup problem

MayaP — Wed, 20 Dec 2023 23:27:41 GMT

I am so glad our team was able to help you get this resolved and better understand what was going on. If you need anything else don't hesitate to reach back out. Have a good one @TiagoTT ! 👋