https://community.squareup.com/t5/Payments-Troubleshooting/New-orders-visible-in-squareup-but-not-showing-in-app/m-p/224578#M47826 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/321649">@Junebug2</a>,</P> <P>&nbsp;</P> <P>Thanks for getting in touch!</P> <P>&nbsp;</P> <P>It actually sounds like you are either:</P> <P>&nbsp;</P> <P>- Logged into a different location on the app</P> <P>- Logged into a different Square account on the app</P> <P>&nbsp;</P> <P>Are you able to try signing out and signing back in, making sure to log in with the same email address as on dashboard, then selecting the appropriate location if prompted?</P> <P>&nbsp;</P> <P>If this doesn't work it should be pretty easily resolvable by our support team, who can take a further look and determine what's happened here - fortunately orders can't just disappear, so if you're still a little stumped here they'll be able to point you in the right direction&nbsp;<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 04 Dec 2020 00:20:34 GMT Seamus 2020-12-04T00:20:34Z https://community.squareup.com/t5/Payments-Troubleshooting/New-orders-visible-in-squareup-but-not-showing-in-app/m-p/224309#M47825 <P>I received an email notification this morning that I had a new order. order does not show up in my square app, when I go into squareup.com I can see the order. I have uninstalled the app and put it back in and just won't show up and the app. Extremely frustrating.</P> Sun, 21 Sep 2025 10:04:28 GMT https://community.squareup.com/t5/Payments-Troubleshooting/New-orders-visible-in-squareup-but-not-showing-in-app/m-p/224309#M47825 Junebug2 2025-09-21T10:04:28Z https://community.squareup.com/t5/Payments-Troubleshooting/New-orders-visible-in-squareup-but-not-showing-in-app/m-p/224578#M47826 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/321649">@Junebug2</a>,</P> <P>&nbsp;</P> <P>Thanks for getting in touch!</P> <P>&nbsp;</P> <P>It actually sounds like you are either:</P> <P>&nbsp;</P> <P>- Logged into a different location on the app</P> <P>- Logged into a different Square account on the app</P> <P>&nbsp;</P> <P>Are you able to try signing out and signing back in, making sure to log in with the same email address as on dashboard, then selecting the appropriate location if prompted?</P> <P>&nbsp;</P> <P>If this doesn't work it should be pretty easily resolvable by our support team, who can take a further look and determine what's happened here - fortunately orders can't just disappear, so if you're still a little stumped here they'll be able to point you in the right direction&nbsp;<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 04 Dec 2020 00:20:34 GMT https://community.squareup.com/t5/Payments-Troubleshooting/New-orders-visible-in-squareup-but-not-showing-in-app/m-p/224578#M47826 Seamus 2020-12-04T00:20:34Z