thread Re: Magstripe says connected when it’s not. in Payments Troubleshooting

Magstripe says connected when it’s not.

Jdberins — Sat, 20 Sep 2025 08:02:55 GMT

I have been recently getting message that Magstripe is connected on iPad 5 mini when it isn’t. It is affecting my iPad as there is no sound on any app. This occurred when I upgraded to iOS 17.2.

Re: Magstripe says connected when it’s not.

JK_Fiber_Art — Wed, 27 Dec 2023 21:54:26 GMT

Hey there Jdberins,

Perhaps contacting Square's Tech Support would be a better option as the Community is not the same as Tech Support. Hopefully they can assist however, it's interesting as you stated that's there's "no sound" on "any app" since you upgraded to iOS 17.2 ... from personal experience in the past - I'm thinking that this is not exactly a Square issue as other "apps" have been included. Perhaps some other Community members have some thoughts.

Re: Magstripe says connected when it’s not.

_Violet — Wed, 27 Dec 2023 22:09:33 GMT

Hi @Jdberins - I'm sorry to hear that you're experiencing this issue.

I suggest making sure that you've covered the troubleshooting steps listed here. Additionally, you may need to enable these permissions for the app.

I hope this information is helpful but please do let me know if you have any additional questions.