thread Re: splitting bills causes system crash in Payments Troubleshooting

splitting bills causes system crash

Hidden — Sun, 21 Sep 2025 09:58:51 GMT

When we split a bill square crashes and then has to restart. Has anyone experienced this problem and knows of a fix.

we have tried shutting done square or restarting our ipad with no luck.

the issue is really becoming tiresome.

looking forward to some advice

Re: splitting bills causes system crash

Seamus — Wed, 10 Mar 2021 03:57:17 GMT

Hey @Hidden, thanks for reaching out and sorry to hear you're having trouble with the POS crashing!

This definitely doesn't sound like intended behaviour - have you tried reaching out to our customer support team for further help with this one? They'll be better placed to take a further look into the issue, as well as file a bug report if needed.

You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time 🙂

Re: splitting bills causes system crash

Hidden — Wed, 10 Mar 2021 05:33:10 GMT

thank you much appreciated

Re: splitting bills causes system crash

mvr261 — Thu, 04 Nov 2021 22:15:56 GMT

our system always crashes too!

Re: splitting bills causes system crash

Seamus — Fri, 05 Nov 2021 00:12:28 GMT

Hey @mvr261,

If you've not already, please give support a call for further help here - they'll be able to perform some troubleshooting steps to help determine what's happening 👍

Re: splitting bills causes system crash

mvr261 — Sat, 06 Nov 2021 00:26:02 GMT

we sent a message around 5 days ago but havent got a response yet

Re: splitting bills causes system crash

mvr261 — Sat, 06 Nov 2021 00:26:39 GMT

we sent a message around 5 days ago but havent got a response yet

Re: splitting bills causes system crash

Arie — Sun, 07 Nov 2021 06:17:16 GMT

Sorry to hear you've had trouble getting in touch with us, @mvr261! Our phone support team might be able to shed a light a bit more quickly - give us a call on 1800 760 137, Mon-Fri, 9am-5pm AEST, when you get a chance.