device doesn't show up in reports

ozmichael — Sun, 21 Sep 2025 09:58:19 GMT

How do I know it collected the funds

Re: device doesn't show up in reports

Seamus — Mon, 22 Mar 2021 01:37:30 GMT

Thanks for reaching out and welcome to the Seller Community!

If you're not seeing a device's payments listed on your sales report when filtering by device, you might also want to correlate transactions taken on the Square account via the Transactions section of your dashboard, and also see what payments went into what deposit via your transfer reports. Keep in mind you'll have needed to give the device a name for it to properly sort transactions by device name.

If you need further help here, please don't hesitate to get in touch with support, who will have more visibility on your account and transactions than we have via our community forum.

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other"" then "I don't see my issue"

4. Click "Message us" or "Email us"

thread Re: device doesn't show up in reports in Payments Troubleshooting

device doesn't show up in reports

Re: device doesn't show up in reports