thread Sales Email confirmation displays incorrect date in Payments Troubleshooting

Sales Email confirmation displays incorrect date

JenMFM — Sun, 21 Sep 2025 09:58:15 GMT

Does anyone else have issues with their sales emails showing a different date to what it actually should be?

I have my time zone settings correct yet my sales emails show approx 14 hours behind. This makes it quite hard when an enquiry comes in to use the date/time as a reference to search for a particular sale.

Is there a fix for this?

Re: Sales Email confirmation displays incorrect date

Seamus — Wed, 24 Mar 2021 01:04:33 GMT

Hey @JenMFM,

Thanks for getting in touch and sorry to hear your email reports are showing an incorrect date!

If you've not already done so, the best place to get further help here is through our support team. They will be able to get more information on the issues and a screenshot, and file a bug report for our engineers to look further into the issue.

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other"" then "I don't see my issue"

4. Click "Message us" or "Email us"

Re: Sales Email confirmation displays incorrect date

JenMFM — Wed, 24 Mar 2021 07:03:39 GMT

Thank you @Seamus
I have done this previously and will do again.