thread Re: Tap to pay in Payments Troubleshooting

Tap to pay

Bishaoduo — Sat, 20 Sep 2025 08:02:48 GMT

Followed the step by step procedure to set up tap to pay , the I phone shows “ tap to pay enabled” , yet when try to get pay , it shows “ we r unable to connect tap to pay “ ? Why ?

Re: Tap to pay

BernadetteA — Thu, 28 Dec 2023 17:53:02 GMT

Thanks for posting, @Bishaoduo

This generic error message will show for a few reasons, including:

You are logged in using a Device Code.
Your Team Member doesn’t have the correct permission settings.
Your internet connection is unstable.
You have returned to the Square POS app after backgrounding the app or switching to another application.
You have dismissed or background the Square POS app during the Apple ID linking step.

If your internet connection is stable and you are logged in as the Account Owner or a Team Member with the correct permission settings, force close and reopen your Square POS app. Make sure to complete the linking of your Apple ID without dismissing or backgrounding the app.

Hope this helps you out!

Re: Tap to pay

Bishaoduo — Thu, 28 Dec 2023 18:08:43 GMT

Thank you so much for the reply ! Do I need a square POS reader to do that job ?

Re: Tap to pay

MayaP — Thu, 28 Dec 2023 23:36:39 GMT

Hello @Bishaoduo stepping for @BernadetteA, I am little confused by your question. When you have a moment please provide more details, so I can better assist. Thank you.

Re: Tap to pay

Sam_400º — Tue, 02 Jan 2024 14:33:19 GMT

Hey @Bishaoduo - if you follow @BernadetteA instructions here you don't need the POS card reader. Before you do anything else it's worth checking every step that she's mentioned in the troubleshooting as it's often possible to miss something that seems obvious.

If you go through this trouble shooting and it's still not working be sure to come back and let us know!

In general I'd say it's worth having a card reader available as a back up for any high value transaction of if someone doesn't have contactless available (I think I've used mine once with my phone since tap to pay launched here in the UK though).