thread Help with loading units as grams with low volume and price (eg spices) in Payments Troubleshooting

Help with loading units as grams with low volume and price (eg spices)

PVFC — Sun, 21 Sep 2025 09:56:50 GMT

Hoping someone can help!

I am trying to load some spices but if I load them as kilogram eg 1kg for $15.29, if I sell 9 grams, Square will round up the price from $0.01529 to $0.02 per gram, totalling $0.18 instead of $0.14. If I load it as grams, so put in 1000 grams of spice it won't allow me to put in a price of $0.01529 (obviously because that price isn't possible). Thanks for any help!!

Re: Help with loading units as grams with low volume and price (eg spices)

Seamus — Tue, 25 May 2021 01:50:44 GMT

Hey @PVFC,

Thanks for reaching out and welcome to the community 🙂

I tested this out and it looks like everything is working as desired:

Are you seeing something different to this? If so it may have to do with the way you've set up the item!

For reference, this is what the backend item setup looks like:

Hope this helps, let me know if you have any questions 🙂

Re: Help with loading units as grams with low volume and price (eg spices)

PVFC — Thu, 27 May 2021 09:28:44 GMT

Thank you! I think this has helped!!

Re: Help with loading units as grams with low volume and price (eg spices)

Seamus — Fri, 28 May 2021 01:00:28 GMT

Glad to hear @PVFC, thanks for marking it as Best Answer 👍