thread Square reader not pairing with Android Tablet in Payments Troubleshooting

Square reader not pairing with Android Tablet

mandamade — Sun, 21 Sep 2025 09:55:37 GMT

Have a new DragonTouch Notepad 102 Tablet, 10 inch Tablet, Android 10, Octa-Core Processor, 3GB RAM, 32GB ROM, IPS HD Display, Bluetooth 5.0, 5G WiFi, GPS, Metal

Trying to setup the Square reader

Proceed to connect reader and after setting the orange lights on reader and it shows up and tries to connect but then fails. I can identify the reader from the app and it knows its charging but it wont fully connect. Tried all the recommended troubleshooting

Need help to figure out why!!

Re: Square reader not pairing with Android Tablet

Arie — Thu, 24 Jun 2021 01:58:33 GMT

Hi @mandamade,

Thank you for reaching out 👋

The Dragon Touch Notepad isn't a tested device with the Square Reader. When a device isn't listed as supported here, it may not meet all requirements for compatibility with the Square Reader.

While our team strives to test as many devices as possible, with hundreds of new Android phones and tablets coming out each year, we're unfortunately not able to test all of them.

I'm sorry I wasn't able to be of more help here!

Re: Square reader not pairing with Android Tablet

mandamade — Thu, 24 Jun 2021 10:06:27 GMT

OK - the tablet is running Android 10 so meets the spec on your link (also has Bluetooth 5.0)

Requires iOS 12.0+ or Android 5.0+

Can you outline any other dependencies?

Re: Square reader not pairing with Android Tablet

Seamus — Fri, 25 Jun 2021 04:35:59 GMT

Hey @mandamade,

If your Android device isn't working with Square it means that it does not meet our minimum security requirements to run on the device. These requirements are technical in nature and governed by PCI compliance requirements as well as Square's own internal security requirements, which are not made public for security reasons. Generally there's unfortunately not a lot you can do to make a device not listed as compatible work - especially if you're seeing an error come up on screen that the device is not compatible.

If you're getting any specific error messages let me know what it says - very occasionally there may be a setting on your phone that you can change if you're getting specific messaging relating to that setting, though 9 times out of 10 the device simply is not compatible with Square.