thread Re: Square Register in Payments Troubleshooting

Square Register

Thomas93 — Sun, 21 Sep 2025 09:55:25 GMT

Regarding the Square Register, it is a great little machine, but about the customer screen, it would be fantastic if the card pop up animation could be where they have to tap and not where they have to insert, about 98% of our customers are very confused with the image of the card not being properly placed on the tap logo side of the screen, it would be great if that could be an option to be able to change the side of the anumation

Thank you so much

Thomas

Re: Square Register

Arie — Mon, 28 Jun 2021 01:03:33 GMT

Hey @Thomas93 👋

Sorry to hear your customers are confused with the image on the Register!

When you select contactless as the payment method, the Register highlights to tap the card where the NFC symbol and the hand come up.

While it also highlights where you can insert the card, the tap option is a bit more prominent. Where do you find your customers try to tap their card instead?

Re: Square Register

Thomas93 — Mon, 28 Jun 2021 01:08:54 GMT

Hi, thank you for your reply, they tap where the insert animation come up, which understandable because the animation is of the card is, and the actual tap symbol is too small.

Let me know

Thomas

Re: Square Register

Seamus — Mon, 28 Jun 2021 03:01:08 GMT

Hey @Thomas93,

Thanks for the feedback, I'll pass this on to to our team for consideration!