thread Re: Referral link not working? in Payments Troubleshooting

Referral link not working?

CakesbyDrew — Sun, 21 Sep 2025 09:54:51 GMT

Hi there!

I sent a referral link to a friend for free processing but neither of us has had any indication the link was redeemed. They've told me they specifically set up the new account by using the link I sent and have processed payments.

Is this something that takes time to activate or has something gone wrong?!

Thanks!

Re: Referral link not working?

Seamus — Tue, 13 Jul 2021 23:35:19 GMT

Hey @CakesbyDrew,

We see this from time to time - usually it's due to confusion on how referral links work, or can be caused by things like ad blockers or having cookies turned off - send me a DM with the details for the seller you referred (account email address) and we can check and have the free processing credits manually applied!

Re: Referral link not working?

TlandNetball — Tue, 31 Aug 2021 08:48:12 GMT

Hi Seamus,

I'm having the same issue. Set up our account with the referral link and I'm guessing it's not working.

Re: Referral link not working?

Seamus — Wed, 01 Sep 2021 01:04:26 GMT

Hey @TlandNetball,

Please feel free to send me a DM with your account details and those of the person who referred you - if the promo hasn't been applied we can do this for you 🙂👍

Re: Referral link not working?

Goldytreasures — Wed, 29 Sep 2021 04:49:47 GMT

Hi there,

I got the same problem. What is your email adress please?

Re: Referral link not working?

Arie — Wed, 29 Sep 2021 05:11:26 GMT

Hi @Goldytreasures,

Thanks for writing in! I've just sent you direct message to your community inbox 🙂

Re: Referral link not working?

JJohnson23 — Sun, 21 Nov 2021 18:05:02 GMT

Another one that had this issue! Did a sample transaction yesterday and had fees taken out, despite setting up the account through a referral link. Would love some assistance

Re: Referral link not working?

Seamus — Mon, 22 Nov 2021 01:44:32 GMT

Hey @JJohnson23,

Fees are taken out of transactions but should be refunded in your deposits - check your deposit amounts today, of if you're uncertain our support team can take a further look into this - get in touch on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

Re: Referral link not working?

JJohnson23 — Mon, 22 Nov 2021 01:52:13 GMT

Thanks, but the deposit came through with fees taken out.

What is the best email address to contact regarding this? Calling isn’t an option.

Thanks

Re: Referral link not working?

Seamus — Mon, 22 Nov 2021 03:05:51 GMT

To contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "More" then "I don't see my issue"

4. Click "Message us" or "Email us"

Support will be able to manually apply a referral. If you have the referrers info handy they can help apply the promo to the referrer's account too.