thread Re: Unable to edit appointment that has been booked online from iOS app in Payments Troubleshooting

Unable to edit appointment that has been booked online from iOS app

vanityfur — Sun, 21 Sep 2025 09:53:20 GMT

Since the introduction of resource specific services I am unable to edit any appointment that has been booked online by a customer.

Our customers don't get to choose who they book their services with when they book online. They just select the service they want and the available time that they require.

We then assess each days' appointments in advance and move them around to the appropriate staff member depending on skillset required and availability.

Since the update we have been unable to make these changes with the iOS app. We can make them in the web app still. This is incredibly frustrating though as we are used to making these changes from our phones/iPads. Is anyone else having this problem? Is this something that Square will fix?

Re: Unable to edit appointment that has been booked online from iOS app

tomven — Fri, 15 Apr 2022 23:06:16 GMT

Hi @vanityfur,

Did this end up getting resolved for you?

We also did notice it did get harder to edit customer's appointments a few months ago through an update, we don't use resources, but it may have been related to that. I think we've figured it out now though — essentially you have to go into the appointment on your device, tap the service, then scroll down to the bottom and 'Remove service' — then add the correct service (button at the bottom of the appointment page, then hit save.

Hope that helps.

Re: Unable to edit appointment that has been booked online from iOS app

vanityfur — Tue, 19 Jul 2022 01:22:26 GMT

No this is not resolved. It is a problem for any appointment that is prepaid. We have had to completely change our business model and move from a prepaid appointment structure to a booking online with no show protection, which is ok, and doesn't really affect us. But sometimes people want to prepay their appointment. Once it is prepaid, no modifications are permitted. This is not ok. It is a service that hasn't been delivered yet, so modifications are likely to be required, even if it is just as simple as a staff member change. This needs to be fixed. It is a bug.

Re: Unable to edit appointment that has been booked online from iOS app

Arie — Thu, 21 Jul 2022 06:26:01 GMT

Thank you for letting us know, @vanityfur - I see what you mean testing this from my account, and will highlight this with the Square Appointments team.

Re: Unable to edit appointment that has been booked online from iOS app

vanityfur — Tue, 26 Jul 2022 00:43:22 GMT

Thank you Arie, will you let me know when it is fixed please?