thread Square app: invoicing error message (asking to activiate) in Payments Troubleshooting

Square app: invoicing error message (asking to activiate)

Selda — Sun, 21 Sep 2025 09:49:47 GMT

I'm new to square and have setup our club sale items using the square dashboard.

logging into square on my laptop i can send invoices via email or via text however when i log into the square app i get this very strange 'activate account' message' attached.

Are app payments considered online?

there must be a setting somewhere to control this?

appreciate your assistance

Re: Square app: invoicing error message (asking to activiate)

Arie — Tue, 21 Dec 2021 22:39:44 GMT

Hi @Selda,

I noticed it's your first post, welcome to our community 👋

Sorry to hear about the trouble with your invoices in app. Generally, this message would come up if your account isn't activated for card processing yet. To check if your account is activated, log in to your Dashboard and see if there's any notifications in the top right hand corner asking you to complete the set up. If your account is already activated for card processing, please log out, and back in on your app. Please let us know how you go!