thread Re: Shipping rates in Payments Troubleshooting

Shipping rates

HobartvilleH — Sun, 21 Sep 2025 09:47:53 GMT

Greetings all. I am selling my items both here and overseas (as i am sure most of you are too) I have set the Australian shipping price to A$15 per order and the Rest of World shipping price to A$35 per order. When the customer comes to checkout, they are presented with both prices which means that even if someone orders from the UK, they can still choose (and pay for) the cheaper Australian shipping price rather than the Rest of World shipping price.

The question is, how can I work it so that someone from overseas is presented only with the overseas shipping shipping price and not both the Australian AND overseas shipping options?

Re: Shipping rates

Arie — Mon, 21 Feb 2022 00:38:57 GMT

Hey @HobartvilleH,

Sorry to hear about the trouble with your shipping rates!

Shipping rates are calculated upon checkout, so once the shipping address is entered, the rate applicable for the destination will come up. Try entering an address outside of Australia, and let us know what happens on your site.

Re: Shipping rates

HobartvilleH — Tue, 22 Feb 2022 09:00:08 GMT

Hi Arie,

Yes, that's what I thought too but whether I enter an Australian or overseas address, I am always presented with both the Australian shipping and overseas shipping options.

I am sure I'm doing something wrong... if only I knew what it was!

Re: Shipping rates

Arie — Wed, 23 Feb 2022 01:11:34 GMT

Feel free to link your website here so i can do some testing, @HobartvilleH!

Re: Shipping rates

HobartvilleH — Thu, 24 Feb 2022 09:38:49 GMT

Hi Arie,

It's hobartvilehobbies.com.au

Let me know what you discover

Cheers...

Re: Shipping rates

tomven — Sun, 27 Feb 2022 07:02:31 GMT

Hi @HobartvilleH,

Just jumping in to help on this one.

Check to make sure you have your Shipping Profiles setup correctly in Square Online > Fulfilment > Shipping.

What I think is happening (based on just testing on my site) is you might have your 'Australia only' profile setup to ship everywhere.

In my account I have it set to specific Australian states and territories only – and then my international profile is only 'Rest of World' – looks like this:

This is how your Rest of World profile should look:

Once this is adjusted, you should only get the relevant shipping option based on the country you select at checkout (instead of being shown both options) like this (UK on the left, AU on the right):

Hope that helps!